GoRaise Mobile for Raiser's Edge - Added NOTES on actions aren't showing up when you open the action note back in Raiser's Edge

ggetty's Avatar

ggetty

05 Sep, 2012 07:45 PM

Love the product, but a deal breaker is being able to add notes to actions.

We have two issues (one is a problem / bug, the other a feature request).

Problem/Bug:

Adding Notes to Actions seems to work in the mobile app, but when you open the notes on added actions from Electric Plum back in Raiser's Edge, the notes do not appear, the notes only appear in the summary view of the linked action note in Raiser's Edge. Here is a screencast showing the problem:

http://screencast.com/t/IqmEV6CGuZyF

Feature Request:

It would be great if we could add a description to the Note on the linked action as well.

  1. 1 Posted by ggetty on 05 Sep, 2012 09:18 PM

    ggetty's Avatar

    Think I might have figured out the issue. It looks like the notes are there, but only in plain text form. You can export the Notes created by Electric Plum GoRaise by exporting the "Notes" but when you export the "RTF Notes", nothing comes out. I think the Rich Text Formatting (RTF) is the issue. Since the RTF doesn't export, that would also explain why nothing shows up when you open the NOTE itself as the RTF editor is "on" by default. Is there anyway around this? I can't believe plain text is not rendering properly in RTF fields.

  2. 2 Posted by ggetty on 05 Sep, 2012 09:19 PM

    ggetty's Avatar

    I think I figured it out - it's related to the RTF Formatting.

  3. Support Staff 3 Posted by Shaun Sullivan on 06 Sep, 2012 12:11 PM

    Shaun Sullivan's Avatar

    Thanks for the report. We are researching it this morning. I'll have an answer/and or fix for you today. I appreciate the follow up details regarding RTF.

    We added the description suggestion to our list for possible inclusion in the next update.

    Shaun

  4. Support Staff 4 Posted by Shaun Sullivan on 06 Sep, 2012 04:13 PM

    Shaun Sullivan's Avatar

    Thanks for the phone call. We sent you the update as discussed. I'm going to close this ticket.

  5. Shaun Sullivan closed this discussion on 06 Sep, 2012 04:13 PM.

  6. 5 Posted by ggetty on 06 Sep, 2012 06:39 PM

    ggetty's Avatar

    Awesome. Thanks. All is well.

  7. Support Staff 6 Posted by Shaun Sullivan on 07 Sep, 2012 01:20 PM

    Shaun Sullivan's Avatar

    Good news, thanks.

  8. Shaun Sullivan closed this discussion on 07 Sep, 2012 01:20 PM.

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