Cannot open HTML5.assist

Mike's Avatar

Mike

22 Sep, 2015 07:25 AM

Hi
I purcahsed this product but now cannot open it in windows, I get the icon in the Taskbar but when I click to open nothing happens. When fist opening, a dialog box opens for a split second, then nothing.

  1. Support Staff 1 Posted by Shaun Sullivan on 22 Sep, 2015 01:15 PM

    Shaun Sullivan's Avatar

    Try this.

    1. Uninstall from control panel add/remove programs.
    2. Remove the directory C:\Users\[YOUR_USER)NAME]\AppData\Local\HTML5Assist
    3. Re-install

  2. 2 Posted by Michael Martin on 22 Sep, 2015 01:30 PM

    Michael Martin's Avatar

    Hi

    The problem is I am not sure that I have a download version of the program.

    Nor can I remember how I ordered the product, it may have been with one of
    two email addresses, [email blocked]
    <mailto:[email blocked]> or [email blocked]
    <mailto:[email blocked]> .

    Can you help in any way.

    Regards

    Mike Martin

     

    From: Shaun Sullivan [mailto:[email blocked]]
    Sent: 22 September 2015 14:16
    To: [email blocked]
    Subject: Re: Cannot open HTML5.assist [HTML5.Assist Support / Discussion
    #34]

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