2012 Trial doesn't start

christoph.seifert's Avatar

christoph.seifert

18 Oct, 2012 02:21 PM

Hi, my Electric Mobile Studio 2012 Trial doesn't startup. There is message coming "Unable to communicate with server". I guess this is because of our company proxy server. If this is the case how can I set proxy settings?

  1. Support Staff 1 Posted by Shaun Sullivan on 18 Oct, 2012 03:35 PM

    Shaun Sullivan's Avatar

    It must be blocking access to our server. Is it possible to try w/o the
    proxy enabled? Beyond that there isn't much we can do. One suggestion
    would be to try it at home, and then if you like it, purchase the full
    version. The full version does not communicate with our server at launch
    time (the communication is to track the trial period expiration time).

    Sorry for the trouble.

    Shaun

  2. 2 Posted by adham on 28 Jan, 2013 12:54 PM

    adham's Avatar

    i have the same problem

    and i cant buy the full version before i test the application

  3. Support Staff 3 Posted by Shaun Sullivan on 28 Jan, 2013 01:16 PM

    Shaun Sullivan's Avatar

    Sorry, I guess it just can't past certain locked down corporate networks.

    The only thing I can suggest is trying it in a non locked down environment,
    maybe your home computer.

  4. 4 Posted by Jean-Paul Mars on 01 Feb, 2013 02:55 PM

    Jean-Paul Mars's Avatar

    So it is too hard for the application to use the proxy settings as defined in Interner Explorer?

  5. 5 Posted by Quentin on 16 Feb, 2013 05:16 AM

    Quentin's Avatar

    I'm on a home network and also can't connect. I have no proxy's set as far as I know.
    And I won't buy if I can not test.

  6. 6 Posted by Jean-Paul Mars on 05 Apr, 2013 11:13 AM

    Jean-Paul Mars's Avatar

    Even if you'd test it in your home environment, to activate it also needs to communicate through a proxy - which it can't.

    So essentially, if you're behind a proxy, you cannot use this product.

  7. 7 Posted by Chris on 26 Apr, 2013 05:10 PM

    Chris's Avatar

    I'm having the same problem.

    It's a bummer, because we really like the product but I can't demo it to my managers in order to purchase licenses.

  8. Support Staff 8 Posted by Shaun Sullivan on 26 Apr, 2013 05:27 PM

    Shaun Sullivan's Avatar

    Jean-Paul

    Activation does not need to communicate via the proxy. In fact the product can even be activated on a computer with no Internet connection (choose "Manual Activation").

    Our best suggestion is to test out the trial on a computer w/out the proxy issue, and then purchase activate on any machine. After activation, the product does not make any connections to our server.

    Hope that helps!

    Shaun

  9. Shaun Sullivan closed this discussion on 26 Apr, 2013 05:27 PM.

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