Impossible to launch

Roberto Morando's Avatar

Roberto Morando

12 Dec, 2016 09:17 AM

Hello there,
I've downloaded and installed the Electric Mobile Sutio (1.1.5) trial over a Windows 10 Anniversary (ully updated).
Trying to launch the App throught the desktop icon, I receive the error shown in the attached file: Unhandled exception... 'CefSharp.dll) obviously present in the installation path.
Tried to install into different paths: the proposed one, nother one.

Thank you for some prompt idea. Roberto

  1. Support Staff 1 Posted by Shaun Sullivan on 16 Dec, 2016 10:10 PM

    Shaun Sullivan's Avatar

    Can you look in the directory the product was installed to:

    Default is: C:\Users\[YOUR_USER_NAME]\AppData\Local\ElectricMobileStudio2012

    Can you list the contents of that directory?

    Also it should have a lib\ subdirectory where all DLLs should be.

    Shaun

  2. Support Staff 2 Posted by Shaun Sullivan on 16 Dec, 2016 10:16 PM

    Shaun Sullivan's Avatar

    Another possibility is a corrupt install of The Microsoft Visual C++ 2012
    x86 runtime.

    Try downloading here:
    https://www.microsoft.com/en-us/download/details.aspx?id=30679

    Install the x86 version (VSU_4\vcredist_x86.exe)

  3. 3 Posted by Nomen Omen Est ... on 19 Dec, 2016 09:58 AM

    Nomen Omen Est di Roberto Morando's Avatar

    Hello Shaun, and thank you for your time...

    Attached you have the requested info.

    I can confirm that Electric Mobile Studio 2012 v 1.1.5 does not work over Windows 10 64 bit (Anniversary edition fully updated)

    I do not have corrupted  Microsoft Visual C++ 2012 x86 redistributable

    hovewher I tried to instal it over a Windows 7 64 bit virtual machine, and it works fine.

    Let please understand I cannot buy this product if I cannot install it over my main development system based on Win 10.

    Than you for further indagate about it.

    Sincerely Roberto.


    Il 16 dicembre 2016 alle 23.17 Shaun Sullivan <[email blocked]> ha scritto:

    // Please reply above this line
    ==================================================

    From: Shaun Sullivan (Support staff)

    Another possibility is a corrupt install of The Microsoft Visual C++ 2012
    x86 runtime.

    Try downloading here:
    https://www.microsoft.com/en-us/download/details.aspx?id=30679

    Install the x86 version (VSU_4\vcredist_x86.exe)

    On Fri, Dec 16 at 02:10 PM PST, Shaun Sullivan wrote:

    Can you look in the directory the product was installed to:

    Default is: C:\Users\[YOUR_USER_NAME]\AppData\Local\ElectricMobileStudio2012

    Can you list the contents of that directory?

    Also it should have a lib\ subdirectory where all DLLs should be.

    Shaun

    Having trouble reading this? View this discussion online: Impossible to launch.

    Reply with #ignore to stop receiving notifications for this discussion.


     

    Roberto Morando


    Le informazioni che sono contenute o che accompagnano questa comunicazione potrebbero essere riservate, coperte da segreto professionale, o altrimenti protette da altre restrizioni alla loro divulgazione, e sono destinate esclusivamente alle persone alle quali questa comunicazione è indirizzata. Se questa comunicazione non è indirizzata a Voi, siete pregati di distruggerne tutte le copie in vostro possesso, di notificarci che avete ricevuto questa comunicazione per errore, e di considerare che sono espressamente vietate la lettura, la diffusione o la distribuzione totale o parziale di questa comunicazione, nonché l'agire sulla base di (informazioni contenute in) questa comunicazione.

    The information contained in and accompanying this communication may be confidential, subject to legal privilege, or otherwise protected from disclosure, and is intended solely for the use of the intended recipient(s). If you are not the intended recipient of this communication, please delete and destroy all copies in your possession, notify the sender that you have received this communication in error, and note that any review or dissemination of, or the taking of any action in reliance on, this communication is expressly prohibited.

  4. Support Staff 4 Posted by Shaun Sullivan on 19 Dec, 2016 11:31 AM

    Shaun Sullivan's Avatar

    On Mon, Dec 19, 2016 at 4:58 AM Nomen Omen Est di Roberto Morando <[email blocked]> wrote:


    // Please reply above this line
    ==================================================


    I am running windows 10 x64 anniversary so I know that isn't the issyes.  Did you try running that visual c++ runtime installer just to make sure?



    From: Nomen Omen Est di Roberto Morando <[email blocked]>



    Hello Shaun, and thank  you for your time...



    Attached you have the requested info.



    I can confirm that Electric Mobile Studio 2012 v 1.1.5 does not

    work over Windows 10 64 bit (Anniversary edition fully

    updated)



    I do not have corrupted  Microsoft Visual C++ 2012 x86

    redistributable



    hovewher I tried to instal it over a Windows 7 64 bit virtual

    machine, and it works fine.



    Let please understand I cannot buy this product if I cannot

    install it over my main development system based on Win 10.



    Than you for further indagate about it.



    Sincerely Roberto.






    Il 16 dicembre 2016 alle 23.17 Shaun

    Sullivan <[email blocked]> ha scritto:







    // Please reply above this line


    ==================================================



    From: Shaun Sullivan (Support staff)





    Another possibility is a corrupt install of The Microsoft Visual

    C++ 2012


    x86 runtime.



    Try downloading here:


    https://www.microsoft.com/en-us/download/details.aspx?id=30679



    Install the x86 version (VSU_4\vcredist_x86.exe)







    On Fri, Dec 16 at 02:10 PM PST, Shaun Sullivan wrote:







    Can you look in the directory the product was installed to:



    Default is:

    C:\Users\[YOUR_USER_NAME]\AppData\Local\ElectricMobileStudio2012



    Can you list the contents of that directory?



    Also it should have a lib\ subdirectory where all DLLs should

    be.



    Shaun



















    Having trouble reading this? View this discussion online:



    Impossible to launch
    .



    Reply with #ignore to stop receiving notifications for this

    discussion.












     





    Roberto Morando






    Le informazioni che sono contenute o che accompagnano

    questa comunicazione potrebbero essere riservate, coperte da

    segreto professionale, o altrimenti protette da altre restrizioni

    alla loro divulgazione, e sono destinate esclusivamente alle

    persone alle quali questa comunicazione è indirizzata. Se

    questa comunicazione non è indirizzata a Voi, siete pregati di

    distruggerne tutte le copie in vostro possesso, di notificarci che

    avete ricevuto questa comunicazione per errore, e di considerare

    che sono espressamente vietate la lettura, la diffusione o la

    distribuzione totale o parziale di questa comunicazione,

    nonché l'agire sulla base di (informazioni contenute in)

    questa comunicazione.



    The information contained in and accompanying this

    communication may be confidential, subject to legal privilege, or

    otherwise protected from disclosure, and is intended solely for the

    use of the intended recipient(s). If you are not the intended

    recipient of this communication, please delete and destroy all

    copies in your possession, notify the sender that you have received

    this communication in error, and note that any review or

    dissemination of, or the taking of any action in reliance on, this

    communication is expressly prohibited.





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