Activation Problem

George Wilde's Avatar

George Wilde

05 Apr, 2013 10:09 AM

Hi,

A few months ago I purchased Electric Mobile Simulator Professional. I have recently had to reinstall my OS and need to reinstall this software. However I realise you no longer supply this on your website.

Could you either provide me with a link to download this software again, allow me to use my existing licence on your new Electric Mobile Studio 2012 product or let me know any other options available to me.

Kind regards,

George Wilde

  1. Support Staff 1 Posted by Shaun Sullivan on 05 Apr, 2013 12:13 PM

    Shaun Sullivan's Avatar

    Download from our Web Site at: http://www.electricplum.com/studio.aspx
    (Click "Download
    Electric Mobile Studio for Windows - FREE 7 Day Trial")

    After you install the trial you can launch it and enter your serial number.

  2. 2 Posted by George Wilde on 05 Apr, 2013 04:06 PM

    George Wilde's Avatar

    I have tried this and it the serial number is not allowed. I assume this is because it is for a different product. Please can you provide me with a serial that will be allowed for that product?

    If you would like to know my serial number, let me know and I will paste it to you.

    Thanks,

    George Wilde

  3. Support Staff 3 Posted by Shaun Sullivan on 05 Apr, 2013 05:38 PM

    Shaun Sullivan's Avatar

    Is your serial number for Electric Mobile Studio 2012?

    Please pass along your order information.

    Thanks.

  4. 4 Posted by George Wilde on 08 Apr, 2013 08:35 AM

    George Wilde's Avatar

    Hi,
    No, as previously stated it's for Electric Mobile Simulator Professional.

    Order Information
    Order Number: ST85898535
    Order Date: 5/18/2012
    Order Method: Web Store
    Grand Total: 23.96 GBP

    Electric Mobile Simulator Professional [SKU45689252646]

    Thanks

  5. Support Staff 5 Posted by Shaun Sullivan on 08 Apr, 2013 11:56 AM

    Shaun Sullivan's Avatar

    Oh sorry, this download should work then:

    http://www.electricplum.com/electric_simulator_pro_v172a.zip

    FYI, as a registered owner of EMS Pro, you are entitled to a 50% discount
    on Electric Mobile Studio 2012, so let me know if you are interested.

    Shaun

  6. 6 Posted by George Wilde on 09 Apr, 2013 09:21 AM

    George Wilde's Avatar

    Hi Shaun,
    That's great. Thank you very much for the link.

    I would be interested in the 50% discount on Electric Mobile Studio 2012 you mentioned. What do I need to do to get this discount from your site?

    Kind regards,

    George Wilde

  7. 7 Posted by George Wilde on 29 Apr, 2013 09:09 AM

    George Wilde's Avatar

    Hi Shaun,

    I haven't heard back from you regarding the 50% discount you mentioned. I am keen to upgrade my licence to Electric Mobile Studio 2012 and wondered if you could let me know how I get the discount.

    If you could get back to me that would be great.

    Kind regards,

    George Wilde

  8. Support Staff 8 Posted by Shaun Sullivan on 29 Apr, 2013 12:48 PM

    Shaun Sullivan's Avatar

    Hi, simply send your original order info and I will reply with a coupon code you can use.

    Shaun

  9. 9 Posted by George Wilde on 29 Apr, 2013 01:35 PM

    George Wilde's Avatar

    Hi Shaun,

    As mentioned previously my order information is:

    Order Information
    Order Number: ST85898535
    Order Date: 5/18/2012
    Order Method: Web Store
    Grand Total: 23.96 GBP

    Electric Mobile Simulator Professional [SKU45689252646]

    If you require some other information, can you please specifically what you require.

    Kind regards,

    George

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