iPad and iPhone emulators will not launch

Ran's Avatar

Ran

13 May, 2013 08:28 PM

The trial version worked great! Now its Monday, the trial expired and I was happy to page for the license! The license is installed, the Electric Mobile Studio 2012 launches, but when I click on the iPhone, iPad, or Responsive "Launch New Instance" buttons, nothing happens. Is there a log I could possibly find the error in? Something else to try?

  1. Support Staff 1 Posted by Shaun Sullivan on 13 May, 2013 09:57 PM

    Shaun Sullivan's Avatar

    We have seen that issue with Windows update. Install any pending Windows updates and reboot, and you should be good.

     

    From: Ran [mailto:[email blocked]]
    Sent: Monday, May 13, 2013 4:29 PM
    To: [email blocked]
    Subject: iPad and iPhone emulators will not launch [Electric Mobile Studio - Problems #287]

  2. 2 Posted by Ran on 14 May, 2013 03:20 AM

    Ran's Avatar

    Thank you for the reply. The machine was up to date for patches. I rebooted the box and try again. No difference. I uninstalled the app, but it appears that there are some breadcrumbs left in the registry because the software remembered my license number when I re-installed the app. And logs that you would recommend I look at? some other hints?

  3. Support Staff 3 Posted by Shaun Sullivan on 16 May, 2013 12:08 PM

    Shaun Sullivan's Avatar

    We haven’t seen this issue after a Windows update and reboot cycle. The only other thing I can think is that there is some sort of anti-virus conflict. What version of Windows are you on? Do you use any 3rd party desktop shell enhancements?

     

    From: Ran [mailto:[email blocked]]
    Sent: Monday, May 13, 2013 11:20 PM
    To: [email blocked]
    Subject: Re: iPad and iPhone emulators will not launch [Electric Mobile Studio - Problems #287]

  4. 4 Posted by lquantz on 05 Jun, 2013 08:08 PM

    lquantz's Avatar

    I've seen this same problem twice since I purchased and would love to know if there's a log anywhere that shows what the problem is-- I'd like to avoid rebooting my box if at all possible. Thanks!

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