Unable to connect to the server

zakwanj's Avatar


14 May, 2013 09:33 AM


I am trying to run the trial version of the Mobile Studio, but getting an "Unable to connect to the server" error popup window. I have disabled the Windows Firewall and the Antivirus software but no avail. It could be a proxy problem, but I am not sure what port you are using to communicate with the server. Would you please tell me what is the used port and what I can do to determine what is the exact problem.

Thank you very much for your help.


  1. Support Staff 1 Posted by Shaun Sullivan on 16 May, 2013 11:55 AM

    Shaun Sullivan's Avatar

    Hi, it communicates over port 80 to a file with an .ashx mime type. We see this with many corporate firewalls.

  2. Shaun Sullivan closed this discussion on 16 May, 2013 11:55 AM.

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