Can't deactiveate Electric Mobile Studio

Roger Pence's Avatar

Roger Pence

03 Jun, 2013 03:21 PM

When I attempt to deactivate EMS, i get the message "Deactivate license failed, error code 25010." I use three virtual machines and have bounced my two licenses around a couple of time between these machines. I have successful deactivated before. Thank you.

  1. Support Staff 1 Posted by Shaun Sullivan on 05 Jun, 2013 02:43 PM

    Shaun Sullivan's Avatar

    Hi, somehow I missed this one. Are you still unable to deactivate? Can you pass along your order number so we can research on our end?

     

    Thanks, and I apologize for the delay on this one. We consider any issues with activation to be critical.

     

    Shaun

     

     

    From: Roger Pence [mailto:[email blocked]]
    Sent: Monday, June 03, 2013 11:22 AM
    To: [email blocked]
    Subject: Can't deactiveate Electric Mobile Studio [Electric Mobile Studio - Problems #301]

  2. 2 Posted by roger.pence on 05 Jun, 2013 06:34 PM

    roger.pence's Avatar

    Thanks for the help, Shaun. I appreciate it. I am good to go!

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