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Controls are not expanding to fit in IPad screen

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Srini

18 Jun, 2013 05:25 PM

Hi,

We are using the trial version and noticing the controls are not expading to fill the real estate in IPad simulator. We see the same size of controls in IPhone as in IPad.

I have attached issue and the correct behavior (in chrome ).

Is it the problem with trial version or a limitation with your offering? Appreciate your quick feedback.

1. Support Staff 1 Posted by Shaun Sullivan on 18 Jun, 2013 06:47 PM

   

   Hi, can you send a link or screen shot?

   Thanks.

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2. 2 Posted by Srini on 18 Jun, 2013 07:47 PM

   

   Please find the files attached.

   • Simulator_Issue.jpg 104 KB
   • IPad_Correct.jpg 49.4 KB
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3. 3 Posted by Srini on 18 Jun, 2013 07:57 PM

   

   Here is the link.

   http://69ca68f1af2a4ee6b615141e329b6140.cloudapp.net/

   Click on button - 'Sample data'

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4. Support Staff 4 Posted by Shaun Sullivan on 19 Jun, 2013 03:14 PM

   

   Hi, I am unable to access that link.

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5. 5 Posted by L, Srinivas on 19 Jun, 2013 04:32 PM

   

   Thanks for looking into this issue. My designer says that IPad styles are not being loaded when we use Ipad and that could be the reason for UI.

   Please try http://pfxmobiletest.cloudapp.net/

   Regards
   Srini

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6. 6 Posted by Martha on 21 Jun, 2013 12:33 PM

   

   A buying decision is pending the outcome of this issue. The expectation is that the tablet design should display when the iPad device is selected.

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7. Support Staff 7 Posted by Shaun Sullivan on 21 Jun, 2013 12:44 PM

   

   How are you testing for the tablet? The appropriate user agent is simulated. Are you using css media queries?

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8. Support Staff 8 Posted by Shaun Sullivan on 21 Jun, 2013 12:52 PM

   

   I think the problem is in your code, I loaded up Google Chrome and manually set the user agent to iPad and this is how the app looks:

   • ss1.png 55.4 KB
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9. 9 Posted by Pennington, Mar... on 21 Jun, 2013 01:06 PM

   

   Shawn,

   Thanks for your quick response!

   Sent from my iPad

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10. 10 Posted by L, Srinivas on 21 Jun, 2013 03:12 PM

    

    Can you please try http://pfxmobiletest.cloudapp.net?deviceType=Tablet in IPad simulator and let us know how it shows up?

    Regards
    Srini

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11. Support Staff 11 Posted by Shaun Sullivan on 21 Jun, 2013 03:32 PM

    

    Here you go:

    • ipad_shot.png 153 KB
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12. 12 Posted by Pennington, Mar... on 21 Jun, 2013 03:37 PM

    

    Srini,

    I’ve installed it on my work pc and personal pc and both have expired.

    Kris, do you have another machine that you can install the trial on?

    Thanks,
    Martha

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13. 13 Posted by L, Srinivas on 21 Jun, 2013 04:23 PM

    

    Martha,

    Please check the updates on the tread. Looks like we are good.

    Regards
    Srini

    Sent from my iPhone

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14. 14 Posted by Pennington, Mar... on 21 Jun, 2013 04:56 PM

    

    Yes I see. Good news! Thanks for your help, looks like we can move forward!

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