Unable to Set GPS Location

Richard's Avatar

Richard

16 Aug, 2013 04:41 PM

Hello,

I was able to set the GPS location in the studio control panel, then, I reset it back to the default and now I am not able to set it to a new custom coordinates. I have followed the instructions with respect to double clicking. I have tried several things, can't get it to work.

  1. 1 Posted by Richard on 17 Aug, 2013 06:44 PM

    Richard's Avatar

    I'm still not able to set a GPS location. I have cleared the cache, restarted etc. I'm on a normal English Windows 7 install.

    I'm not even able to move the map around.

    Please address this issue, it's the primary reason I purchased your studio. It worked fine at first.

  2. 2 Posted by Brian on 20 Aug, 2013 04:06 PM

    Brian's Avatar

    We are also having the same issue. We are not able to set the GPS location or even move around on the map.

    Please look into this.

  3. Support Staff 3 Posted by Shaun Sullivan on 20 Aug, 2013 05:20 PM

    Shaun Sullivan's Avatar

    Yes we are able to reproduce this. I am not sure what the issue is yet
    though.

  4. 4 Posted by Brian Robillard on 21 Aug, 2013 04:50 PM

    Brian Robillard's Avatar

    Thank you Shaun,

    Obviously this is an important feature and it is an important feature to our business. We use this product all the time to demo features on our website.
    Do you have any time table on when this will be fixed.
    This is hurting our business.

    Brian Robillard

  5. Support Staff 5 Posted by Shaun Sullivan on 22 Aug, 2013 11:41 PM

    Shaun Sullivan's Avatar

    Can you try our beta test release for this issue please, and let us know if
    you are all set?:

    http://www.electricplum.com/ems_v113_setup.zip

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