Where to set proxy settings for trial?

Richard Decker's Avatar

Richard Decker

06 Nov, 2013 05:02 PM

It's a mess to get started with EMS. I'm currently on a project at the clients site and want to use my EMS. unfortunately i don't have access to my records in my office which is some hundred kilometers away. I thought: Well, use the trial until you can get the serial.

This failed. It fails because i cannot find any setting allowing me to specify a proxy. The call to mom's home fails and i am not able to use the trial. Maybe this is no problem if you are working in your sweet bedroom - most companies i know have more or less bizarre infrastrucure and security strategies with nearly 100% some proxy beeing involved.

This should be fixed soon. And with this fix it would be really, really nice if some "Retrieve lost serial" feature comes to live.

Thank you very much. Err... If you have a hint how to specify a proxy right now: You are welcome. Changing system settings is - due to security policies - not an option...

  1. Support Staff 1 Posted by Shaun Sullivan on 06 Nov, 2013 06:39 PM

    Shaun Sullivan's Avatar

    It respects the IE proxy settings. My guess is the security policy blocks access to the endpoint type it is hitting (.ashx)


    We respond immediately with lost serial number requests, and there is also a deactivate feature in the product to let you move around. We also support 2 concurrent license activations for common desktop/laptop home/work scenarios.


    Lastly, the non-trial does not call home.

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