Telerik ASP.Net AJAX RadDropDownList control doesn't work in iphone or ipad simulator

joseph's Avatar

joseph

14 Feb, 2014 04:50 PM

Hi, I just recently downloaded the trial version of Electric Mobile Studio and noticed that when testing my website, the dropdowns weren't working properly. After a bit of detective work I realized that the issue is with the simulators as these controls work fine on real apple hardware. Is this something that can be fixed? You can test this functionality out yourself by visiting the telerik demos page: http://demos.telerik.com/aspnet-ajax/dropdownlist/examples/overview...

  1. Support Staff 1 Posted by Shaun Sullivan on 18 Feb, 2014 11:48 AM

    Shaun Sullivan's Avatar

    Thanks for the report. We will look into this.

  2. 2 Posted by Fernando on 21 May, 2015 08:41 AM

    Fernando's Avatar

    Hello,

    We can say this bug is still present since last year, after buying 5 licenses we realize this isn't working and we need it to.

    Are you really looking into this?

    Thanks.

  3. Support Staff 3 Posted by Shaun Sullivan on 21 May, 2015 03:40 PM

    Shaun Sullivan's Avatar

    Can you try it under HTML5.Assist? If that works, we'll give you 5 free
    licenses of that. Otherwise, we'll refund your money.

    The chromium branch that EMS 2012 is based on has this bug and we are
    blocked from a fix do to our fork diverting to far from upstream.

  4. 4 Posted by Fernando Alvare... on 21 May, 2015 04:45 PM

    Fernando Alvarez's Avatar

    Hi,

     

    I have been trying HTML5.Assist but it doesn’t work because we are behind a proxy and it won’t connect to server, it is any work around?

     

    Thanks.

     

     <http://www.bisiona.com/>

  5. Support Staff 5 Posted by Shaun Sullivan on 22 May, 2015 12:16 PM

    Shaun Sullivan's Avatar

    Hi, this one will not do the security check:

    http://www.electricplum.com/HTMLAssist_RTM_12.zip

  6. 6 Posted by Fernando Alvare... on 22 May, 2015 12:37 PM

    Fernando Alvarez's Avatar

    This one gets stuck :(

     

     

     

     <http://www.bisiona.com/>

  7. 7 Posted by Fernando Alvare... on 22 May, 2015 12:47 PM

    Fernando Alvarez's Avatar

    Ok we tried another computer and it oppened but still the Telerik controls dont work.

     

    Do you need all the license numbers for the money back or by giving u the email we ordered them with is enough? They were ordered with the [email blocked] <mailto:[email blocked]> or [email blocked] account.

     

    Thanks!

     

     <http://www.bisiona.com/>

  8. Support Staff 8 Posted by Shaun Sullivan on 22 May, 2015 01:47 PM

    Shaun Sullivan's Avatar

    What OS is on the PC that got stuck, just curious?

  9. Support Staff 9 Posted by Shaun Sullivan on 22 May, 2015 02:02 PM

    Shaun Sullivan's Avatar

    Is there a page I can try online?

  10. 10 Posted by Fernando Alvare... on 25 May, 2015 08:45 AM

    Fernando Alvarez's Avatar

    Try this page in the simulator or in the html5.assist

     

    http://demos.telerik.com/aspnet-ajax/menu/examples/mobile-and-touch-support/adaptive-behavior/defaultcs.aspx

     

    The menu won’t open.

     

    Try it in a real iPad, It works.

     

     <http://www.bisiona.com/>

  11. 11 Posted by Fernando Alvare... on 25 May, 2015 08:53 AM

    Fernando Alvarez's Avatar

    Its getting stuck in a Windows 7 professional.

     

     <http://www.bisiona.com/>

  12. 12 Posted by Fernando Alvare... on 25 May, 2015 09:13 AM

    Fernando Alvarez's Avatar

    Ok, I changed the launcher compatibility to Windows Vista and it Works fine now.

     

    We will investigate if we can make the controls work with this simulator, if not we will have to ask for money back.

     

    Thanks!

     

     <http://www.bisiona.com/>

  13. Support Staff 13 Posted by Shaun Sullivan on 25 May, 2015 11:23 AM

    Shaun Sullivan's Avatar

    I must be missing something, but it opened fine for me (assuming you mean
    the hamburger menu?) Thanks for working with me on this.

    [image: Inline image 1]

  14. 14 Posted by Fernando Alvare... on 25 May, 2015 11:28 AM

    Fernando Alvarez's Avatar

    Yeah it’s working, but in my machine I can’t make the html5.assist work, it freezes.

     

    I set the htmlassist.exe compatibility to windows vista and it opens, but when I click launch it won’t work. I set the ElectricPlumBrowserSubProcess.exe to vista too and nothing. It hangs like the screens I sent you before :(

     

     <http://www.bisiona.com/>

  15. 15 Posted by Fernando Alvare... on 25 May, 2015 01:40 PM

    Fernando Alvarez's Avatar

    <http://www.bisiona.com/>

     

    From: Fernando Alvarez [mailto:[email blocked]]
    Sent: lunes, 25 de mayo de 2015 13:28
    To: 'Shaun Sullivan'
    Subject: RE: Telerik ASP.Net AJAX RadDropDownList control doesn't work in iphone or ipad simulator [Electric Mobile Studio - Problems #413]

     

    Yeah it’s working, but in my machine I can’t make the html5.assist work, it freezes.

     

    I set the htmlassist.exe compatibility to windows vista and it opens, but when I click launch it won’t work. I set the ElectricPlumBrowserSubProcess.exe to vista too and nothing. It hangs like the screens I sent you before :(

     

     <http://www.bisiona.com/>

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