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Update 2014.1.1 not working

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Jose Bonilla

19 Feb, 2014 07:58 PM

I just received an email about the update. i download the file but is not doing nothing.

1. Support Staff 1 Posted by Shaun Sullivan on 19 Feb, 2014 08:04 PM

   

   Hi did you unzip and run the setup.exe?

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2. 2 Posted by jose bonilla on 19 Feb, 2014 08:15 PM

   

   Yes I did. Not installing at all. Windows 8

   Sent from my iPhone

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3. Support Staff 3 Posted by Shaun Sullivan on 19 Feb, 2014 10:48 PM

   

   When you run setup nothing happens?

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4. 4 Posted by Brian on 20 Feb, 2014 12:51 PM

   

   I had the same problem but fixed it by running the setup.exe as administrator.

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5. Support Staff 5 Posted by Shaun Sullivan on 20 Feb, 2014 01:17 PM

   

   Thanks for the info!

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6. 6 Posted by jose bonilla on 20 Feb, 2014 02:15 PM

   

   I did the same as admin and it did not work

   Sent from my iPhone

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7. 7 Posted by jose bonilla on 20 Feb, 2014 05:58 PM

   

   So still not updating guys.

   Sent from Windows Mail

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8. Support Staff 8 Posted by Shaun Sullivan on 20 Feb, 2014 06:00 PM

   

   Hi, can you re-download and give us the exact steps you are going through and associated error messages (if any). Sorry for the trouble.

    

    

    

   Shaun Sullivan

   Founder & CEO

   electric plum

    

    <tel:843-345-1231> 843-345-1231

   www.electricplum.com

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