Update 2014.1.1 not working

Jose Bonilla's Avatar

Jose Bonilla

19 Feb, 2014 07:58 PM

I just received an email about the update. i download the file but is not doing nothing.

  1. Support Staff 1 Posted by Shaun Sullivan on 19 Feb, 2014 08:04 PM

    Shaun Sullivan's Avatar

    Hi did you unzip and run the setup.exe?

  2. 2 Posted by jose bonilla on 19 Feb, 2014 08:15 PM

    jose bonilla's Avatar

    Yes I did. Not installing at all. Windows 8

    Sent from my iPhone

  3. Support Staff 3 Posted by Shaun Sullivan on 19 Feb, 2014 10:48 PM

    Shaun Sullivan's Avatar

    When you run setup nothing happens?

  4. 4 Posted by Brian on 20 Feb, 2014 12:51 PM

    Brian's Avatar

    I had the same problem but fixed it by running the setup.exe as administrator.

  5. Support Staff 5 Posted by Shaun Sullivan on 20 Feb, 2014 01:17 PM

    Shaun Sullivan's Avatar

    Thanks for the info!

  6. 6 Posted by jose bonilla on 20 Feb, 2014 02:15 PM

    jose bonilla's Avatar

    I did the same as admin and it did not work

    Sent from my iPhone

  7. 7 Posted by jose bonilla on 20 Feb, 2014 05:58 PM

    jose bonilla's Avatar

    So still not updating guys.

    Sent from Windows Mail

  8. Support Staff 8 Posted by Shaun Sullivan on 20 Feb, 2014 06:00 PM

    Shaun Sullivan's Avatar

    Hi, can you re-download and give us the exact steps you are going through and associated error messages (if any). Sorry for the trouble.




    Shaun Sullivan

    Founder & CEO

    electric plum


     <tel:843-345-1231> 843-345-1231


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