2012 1.1.4 Update Unstable

Scott's Avatar

Scott

19 Feb, 2014 11:28 PM

It crashes every time I right click an instance to bring up the context menu. Windows 8.1 64 bit. Previous version ran fine.

  1. Support Staff 1 Posted by Shaun Sullivan on 19 Feb, 2014 11:33 PM

    Shaun Sullivan's Avatar

    Hi, any specifics on the error you get? Thanks!

  2. 2 Posted by Scott on 19 Feb, 2014 11:41 PM

    Scott's Avatar

    The program freezes and the task has to be ended. Here is what's in the Event Viewer:

    Event ID 1002:

    The program ElectricMobileStudio2012.exe version 1.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.
    Process ID: a98 Start Time: 01cf2dca13c817fd

    Event ID 1001:

    Fault bucket 50, type 5
    Event Name: AppHangB1
    Response: Not available
    Cab Id: 0

    Problem signature:
    P1: ElectricMobileStudio2012.exe
    P2: 1.0.0.0
    P3: 5304df33
    P4: 7ae7
    P5: 134217988
    P6:
    P7:
    P8:
    P9:
    P10:
    Termination Time: 6 Application Path: C:\Program Files (x86)\Electric Plum\Electric Mobile Studio 2012\ElectricMobileStudio2012.exe Report Id: d29ea1bf-99bd-11e3-bedb-1c6f65cd44ae Faulting package full name: Faulting package-relative application ID:

    Let me know if you need the files attached to ID1001.

  3. Support Staff 3 Posted by Shaun Sullivan on 20 Feb, 2014 12:13 AM

    Shaun Sullivan's Avatar

    Hmm. I wish that helped. Can you try uninstalling and re-installing?

    If that doesn't work at the very least I guess you can uninstall and then
    install the previous version from here:
    www.electricplum.com/ems_v110b_setup.zip

    I can't duplicate it on any OS configuration :(

  4. 4 Posted by Scott on 20 Feb, 2014 02:48 PM

    Scott's Avatar

    It's more stable after a re-install but still crashes.

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