Err -25005

sawatson's Avatar

sawatson

16 Jun, 2014 05:29 AM

old computer died but cannot re-install purchased product on new computer

Error = -25005 ... "Electric Mobile Studio has already been registered on another computer."

The activation faq says '... use the "Deactivate License" function in the product and then install, and activate on the second computer." but that function is not available to me... The old installation went up in smoke with the original hardware. Do I have to pay again to install on my replacement computer?

  1. Support Staff 1 Posted by Shaun Sullivan on 16 Jun, 2014 10:40 PM

    Shaun Sullivan's Avatar

    No problem. Just send us a copy of your original receipt to shaun AT
    electricplum DOT COM and we'll get you squared away.

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