Bought license, and the software quit working.

Ryan's Avatar


18 Aug, 2014 10:25 PM

Hi, I bought the license for this product after my trial ended and as soon as I uploaded my license the product stopped working. I can no longer launch a new instance of the either the iphone or ipad and I cannot launch from visual studio 2012. What should I do to fix this?


  1. Support Staff 1 Posted by Shaun Sullivan on 18 Aug, 2014 11:20 PM

    Shaun Sullivan's Avatar

    Try this:


    1. Install all pending Windows Updates.

    2. Reboot

    3. Attempt to re-launch.



  2. 2 Posted by Ryan Rawlinson on 19 Aug, 2014 02:43 PM

    Ryan Rawlinson's Avatar

    The restart fixed the issue with a new instance not launching, however, Visual Studio 2012 is still not picking up the emulators to launch the program on.

  3. Support Staff 3 Posted by Shaun Sullivan on 19 Aug, 2014 02:50 PM

    Shaun Sullivan's Avatar

    Let’s get the local settings reset, once that happens, you should be prompted.


    1. Rename C:\Users\[YOUR_USERNAME]\AppData\Local\com.electricplum.ems\ems.s3db to ems.old

    2. Re-launch the simulator.

    3. It should prompt you if you want to integrate with VS 2012



  4. 4 Posted by Ryan Rawlinson on 19 Aug, 2014 02:54 PM

    Ryan Rawlinson's Avatar

    Awesome Shaun! That worked! Thank you for all of the help!

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