Home → Electric Mobile Studio - Problems →

Bought license, and the software quit working.

• Edit

Ryan

18 Aug, 2014 10:25 PM

Hi, I bought the license for this product after my trial ended and as soon as I uploaded my license the product stopped working. I can no longer launch a new instance of the either the iphone or ipad and I cannot launch from visual studio 2012. What should I do to fix this?

Thanks!

1. Support Staff 1 Posted by Shaun Sullivan on 18 Aug, 2014 11:20 PM

   

   Try this:

    

   1. Install all pending Windows Updates.

   2. Reboot

   3. Attempt to re-launch.

    

   Shaun

   • Edit

2. 2 Posted by Ryan Rawlinson on 19 Aug, 2014 02:43 PM

   

   The restart fixed the issue with a new instance not launching, however, Visual Studio 2012 is still not picking up the emulators to launch the program on.

   • Edit

3. Support Staff 3 Posted by Shaun Sullivan on 19 Aug, 2014 02:50 PM

   

   Let’s get the local settings reset, once that happens, you should be prompted.

    

   1. Rename C:\Users\[YOUR_USERNAME]\AppData\Local\com.electricplum.ems\ems.s3db to ems.old

   2. Re-launch the simulator.

   3. It should prompt you if you want to integrate with VS 2012

    

   Shaun

   • Edit

4. 4 Posted by Ryan Rawlinson on 19 Aug, 2014 02:54 PM

   

   Awesome Shaun! That worked! Thank you for all of the help!

   • Edit