Started with a fresh VM clone that had never seen Mobile Studio install
Disable Windows Firewall
Ran installer as Admin
Ran Mobile Studio as Admin
Same result -- exact same set of windows appear in same sequence
I attempted another install; same set-up with a clean, fully-patched, 64-bit W8.1 Enterprise; windows firewall disabled; ran installer as Administrator).
Before running Mobile Studio the first time, I confirmed that there was no database in any of by AppData directories.
Upon first run, I see the empty folder C:\Users\Corepoint Demo\AppData\Local\com.electricplum.ems get created and immediately I get the pop-up that says, "Unable to connect to database."
At no time do I see the database file appear in the folder.
Checking the permissions on the created folder, I see that all users have Full Control (confirmed with "View effective access").
Next steps? I'm at a loss here and would appreciate help.
PS: Not that it matters, but I assume the issue here is that the software licensing protection you've chosen to place on your software (Sentinel EMS?) is not working. You might imagine that is rather frustrating to a paying customer.
In related news, I've poked in an attempt to get your setup.exe to respond to typical command line options but no joy.
1) Does the install builder you used provide a way for me to request either extraction of the MSI file (so I can generate a log) or 2) a way to specify that I want a log created so we can see if there are install issues?
You nailed it; this has resolved my start-up issue. My W8.1 Enterprise VM is very vanilla; not in a domain so all group policies are stock. Fully patched up. What data can I provide to see if I'm 'unusual' or just the first one with this issue?
Now in related news, I'm fighting Activation as I have exceeded my two machine activation limit. Sigh. I booted an older W7 VM and deactivated Mobile Studio there and confirmed that when restarted Mobile Studio it thinks that it is NOT activated. I've waited 10 minutes, rebooted my new W8.1 VM, and still can not activate. My key is ES-Q2B6-GFE6-YCLR-K2BS-PWD1; can I obtain more activations?