Product De-activation
I have a situation where I installed EMS on a virtual machine a few months back and that VM is no longer among the living. I'm trying to move that license to my new VM using the directions in the FAQ:
> Q. Can I move my license from one computer to another?
> A. Yes, use the "Deactivate License" function in the product and then install, and activate on the second computer.
But I can't find the "Deactivate License" function in the new installation (possibly because it's in Trial mode)
What I've done:
Installed the app
Entered my key
Got the message: Product activation for Electric Mobile Studio 2012. Electric Mobile Studio 2012 has already been registered on another computer. Please contact electric plum support for further information.(Error = -25005)
When I open the License tab, I get that same message, and the option to Purchase or Activate Now, but when I click that button, the Manual Activation Wizard button is greyed out, and my only option is to Active using the license I already entered, and then, of course, I get the aforementioned message.
When I restart the app, I get the message: Product activation for Electric Mobile Studio 2012. Failed - unrecognized error code: -1 Please be sure you have a valid Internet connection and that all virus scanning, firewall, and proxy server software is temporarily disabled.
This is probably because I'm behind a VPN and / or, my virus software cannot be shutdown (it's a group policy setup by corporate).
What are my options in this situation?
Keyboard shortcuts
Generic
| ? | Show this help |
|---|---|
| ESC | Blurs the current field |
Comment Form
| r | Focus the comment reply box |
|---|---|
| ^ + ↩ | Submit the comment |
You can use Command ⌘ instead of Control ^ on Mac
Support Staff 1 Posted by Shaun Sullivan on 05 Feb, 2016 08:29 PM
Hi, pass along your order number and we'll get you squared away.
Shaun
2 Posted by Michael Thornbe... on 05 Feb, 2016 09:08 PM
Good evening, Shaun,
The order number is #ST79975432.
Support Staff 3 Posted by Shaun Sullivan on 05 Feb, 2016 10:45 PM
All set, please try activating in about 15 minutes.
Shaun
4 Posted by Michael Thornbe... on 08 Feb, 2016 03:07 PM
That worked! Thanks, Shaun!